Set up for Video Call​

We use video conferencing to bring us closer to our customers. It’s the 21st Century! Just because we may be thousands of miles apart doesn’t mean we need to be strangers.

The video conference platform we use is called 8×8. It’s similar to Zoom, but it’s more user-friendly (you don’t need to download anything on your computer) and it’s more secure.

If this is your first time doing a video call using the 8×8 platform, you’ll need to grant permissions to allow 8×8 to access your microphone and video via both your web browser and the 8×8 website.

This is done in your browser settings, so we’ve put together some useful instructions with screenshots to help you get set up.

If you’re experiencing any issues with 8×8, please be sure to scroll to the bottom of this page for some easy steps to troubleshoot as well.

Table of Contents

1. Grant microphone and video access in Chrome

There are two methods you can follow to grant microphone and video access in Chrome.

Method 1 - Permissions from Pop-up prompter

Sometimes, some users may have skipped the pop-up prompter. In that case, follow Method 2 below.

Method 2 - Permissions from Chrome Settings

2. Grant microphone and video access in Firefox

There are two methods you can follow to grant microphone and video access in Firefox.

Method 1 - Permissions from Pop-up prompter

Method 2 - Permissions from Firefox Preferences

3. Grant microphone and video access in Safari

4. Grant microphone and video access in Microsoft Edge

5. Grant Permissions in the 8×8 web app

6. Join from your smartphone

You can also join the video meeting on your smartphone.

All you need is to download the 8×8 Video Meetings mobile app.

7. If you experience any problems with the video or audio…

Check to make sure you are not muted.

Below is the display when your audio is muted, and video is disabled.

Below is he display when your audio is not muted, and video is enabled.


Domestic Wires:

Account Number: 6550205803
Beneficiary Name: Convera USA, LLC
Beneficiary Address: 7979 E. Tufts Ave., 4th Floor
Beneficiary City, State, Zip: Denver, CO 80237

ABA #: 026009593

Bank Name: Bank of America NA
Bank Address: 222 Broadway 14th floor
Bank City, State, Zip: New York, NY 10038

For Further Credit Information/Additional info: 52259-LA SBank, Account name at Strategic Bank, Account # at Strategic Bank, Country and Purpose of transaction.


International Wires:

Account Number: 6550205803
Beneficiary Name: Convera USA, LLC
Beneficiary Address: 7979 E. Tufts Ave., 4th Floor
Beneficiary City, State, Zip: Denver, CO 80237

Swift Code: BOFAUS3N

Bank Name: Bank of America NA
Bank Address: 222 Broadway 14th floor
Bank City, State, Zip: New York, NY 10038

For Further Credit Information/Additional info: 52259-LA SBank, Account name at Strategic Bank, Account # at Strategic Bank, Country and Purpose of transaction.