Set up for Video Call​

We use video conferencing to bring us closer to our customers. It’s the 21st Century! Just because we may be thousands of miles apart doesn’t mean we need to be strangers.

The video conference platform we use is called 8×8. It’s similar to Zoom, but it’s more user-friendly (you don’t need to download anything on your computer) and it’s more secure.

If this is your first time doing a video call using the 8×8 platform, you’ll need to grant permissions to allow 8×8 to access your microphone and video via both your web browser and the 8×8 website.

This is done in your browser settings, so we’ve put together some useful instructions with screenshots to help you get set up.

If you’re experiencing any issues with 8×8, please be sure to scroll to the bottom of this page for some easy steps to troubleshoot as well.

Table of Contents

1. Grant microphone and video access in Chrome

There are two methods you can follow to grant microphone and video access in Chrome.

Method 1 - Permissions from Pop-up prompter

  • Step 1: Open the 8x8 meeting link in your Chrome browser.
  • Step 2: When prompted with a box asking for permission to use your microphone and camera, select “Allow” (See image below).

Sometimes, some users may have skipped the pop-up prompter. In that case, follow Method 2 below.

Method 2 - Permissions from Chrome Settings

  • Step 1: Open the 8x8 meeting link in your Chrome browser.
  • Step 2: At the top left of your browser, click on the lock icon in the website address bar.
  • Step 3: Select “Site Settings” (See image below).
  • Step 4: Under "Privacy and Security”, select “Camera". Then choose “Allow”.
  • Step 5: Under "Privacy and Security”, select “Microphone”. Then choose “Allow” (See image below).

2. Grant microphone and video access in Firefox

There are two methods you can follow to grant microphone and video access in Firefox.

Method 1 - Permissions from Pop-up prompter

  • Step 1: Open the 8x8 meeting link in your Firefox browser.
  • Step 2: When prompted with a permission pop-up box, change your desired audio and video output destination if necessary (e.g. your video and audio can come from your local computer, or from your headphones).
  • Step 3: Once the output has been selected, click “Allow”.

Method 2 - Permissions from Firefox Preferences

  • Step 1: Open the Firefox browser. Click on the menu button > Select “Preferences”.
  • Step 2: Select “Privacy & Security” on the left menu.
  • Step 3: Scroll down to the Permissions section.
  • Step 4: Click the “Settings…” button > Select the “Camera” or the “Microphone" option.
  • Step 5: Enter the 8x8 meeting URL in the Search field > Press the “Enter” key.
  • Step 6: Make sure the checkbox that says “Block new requests asking to access your camera” is unchecked.
  • Step 7: Click “Save Changes”.

3. Grant microphone and video access in Safari

  • Step 1: Open the 8x8 meeting link in your Safari browser.
  • Step 2: In the top left corner, click on the “Safari” menu > Select “Preferences” (See image below).
  • Step 5: Select “Microphone” > Next to 8x8.vc website, click on the dropdown option > Select “Allow” (See image below).
  • Step 4: Select “Camera” > Next to 8x8.vc website, click on the dropdown option > Select “Allow” (See image below).
  • Step 5: Select “Microphone” > Next to 8x8.vc website, click on the dropdown option > Select “Allow” (See image below).
  • Step 6: Once selected, close the pop-menu to apply changes.

4. Grant microphone and video access in Microsoft Edge

  • Step 1: Open the 8×8 meeting link in your Microsoft Edge browser.
  • Step 2: Click the Lock icon next to the website link in the address bar.
  • Step 3: Select “Site permissions” (See image below).
  • Step 4: In the drop-down menu, select “Allow” for the Camera and Microphone (See image below).
  • Step 5: Click on the “Refresh” button to apply the changes (See image below).

5. Grant Permissions in the 8×8 web app

  • Step 1: In the bottom right corner of the browser, click on the three-dotted icon (See image below).
  • Step 2: In the Settings menu, under “Devices”, select your desired output destination for the microphone, audio and camera. (e.g. your headphones, or your local computer)
  • Step 3: Make sure none of these options shows up as “Permission not granted”.
  • Step 4: If the problem persists, exit the window and quit the browser. Then, restart the browser to join the call.

6. Join from your smartphone

You can also join the video meeting on your smartphone.

All you need is to download the 8×8 Video Meetings mobile app.

7. If you experience any problems with the video or audio…

Check to make sure you are not muted.

Below is the display when your audio is muted, and video is disabled.

Below is he display when your audio is not muted, and video is enabled.