We use video conferencing to bring us closer to our customers. It’s the 21st Century! Just because we may be thousands of miles apart doesn’t mean we need to be strangers.
The video conference platform we use is called 8×8. It’s similar to Zoom, but it’s more user-friendly (you don’t need to download anything on your computer) and it’s more secure.
If this is your first time doing a video call using the 8×8 platform, you’ll need to grant permissions to allow 8×8 to access your microphone and video via both your web browser and the 8×8 website.
This is done in your browser settings, so we’ve put together some useful instructions with screenshots to help you get set up.
If you’re experiencing any issues with 8×8, please be sure to scroll to the bottom of this page for some easy steps to troubleshoot as well.
Sometimes, some users may have skipped the pop-up prompter. In that case, follow Method 2 below.
There are two methods you can follow to grant microphone and video access in Firefox.
You can also join the video meeting on your smartphone.
All you need is to download the 8×8 Video Meetings mobile app.
Check to make sure you are not muted.
Below is the display when your audio is muted, and video is disabled.
Below is he display when your audio is not muted, and video is enabled.